Retur & frakt

RETURN & REFUND POLICY – NORDUM.SHOP

(Applies to customers in Sweden and the EU/EEA)

Address: Nybrogatan 30, 852 35 Sundsvall, Sweden
Email: info.nordum@gmail.com

Last updated: 10 January 2026

1. General Information

This policy explains your right of withdrawal, returns, refunds, and complaints when purchasing from NORDUM.SHOP.

This policy is prepared in accordance with Swedish consumer protection legislation and applicable EU regulations.

2. Right of Withdrawal (30 Days)

When purchasing goods online, you have a 30-day right of withdrawal, starting from the day after you receive the product. You do not need to provide any reason for cancelling your purchase.

To exercise your right of withdrawal, you must contact us within the 30-day period.

Refunds Under the Right of Withdrawal

We will refund all payments received from you, including standard delivery costs (excluding any additional costs if you chose a more expensive shipping method than our standard delivery option), within 30 days from:

The date we receive the returned product, or
The date you provide proof that the product has been returned.

3. Suppliers

NORDUM.SHOP works with multiple suppliers. Delivery times and return handling may therefore vary depending on the product.

Your statutory consumer rights remain unaffected regardless of where the supplier is located.

4. Returns and Alternative Solutions

Depending on the product and situation, we may offer the following solutions:

Return to Swedish Return Address

In case of withdrawal, the customer is normally responsible for return shipping costs, provided this information was given prior to purchase.

Return Address:
NORDUM.SHOP
Nybrogatan 30
852 35 Sundsvall
Sweden

Refund Without Return

In certain situations (for example, if return shipping costs are unreasonably high compared to the product value or in cases of minor defects), we may offer a full or partial refund without requiring the product to be returned.

All such solutions are handled in dialogue with the customer and do not limit your statutory rights.

5. When We Offer Refunds or Replacements

5.1 Delayed Deliveries (Delivery Guarantee)

If your order has not been delivered within the following timeframe, you may request a refund:

Sweden: 30 days from dispatch

5.2 Damaged or Defective Products

If a product arrives damaged or defective:

Contact us as soon as possible after receipt
For faster processing, we recommend contacting us within 30 days
Photo or video documentation may be requested
In many cases, no return of the damaged product is required

5.3 Incorrect or Missing Items

If you received the wrong product or if items are missing:

Contact us with your order number
Photo or video documentation may be requested
We will offer a replacement, resend the item, or issue a refund depending on the situation

5.4 Cancelled Orders

A full refund will be issued if the order is cancelled before it has been processed or dispatched.

6. Complaints (Sweden and EU/EEA)

If a product is defective, damaged, or does not match its description, you have the right to file a complaint under the Swedish Consumer Sales Act and the EU Directive on the Sale of Goods (2019/771/EU).

Please contact us with your order number and a description of the issue. Photo or video documentation may be requested to assess the case.

7. How to Contact Us for Returns or Complaints

To initiate a return or complaint, contact us via:

Email: info.nordum@gmail.com
Live Chat: via the website (if available)

Please always include your order number and relevant information.

8. Refund Processing

Approved refunds are processed as follows:

Right of withdrawal: Within 30 days from receiving the returned item or proof of return shipment
Other cases: Normally within 5–10 business days after approval

Refunds will be issued using the same payment method used for the original purchase.

9. Return Shipping & Costs

Right of withdrawal: The customer is normally responsible for return shipping costs
If the error is on our side (damaged, defective, or incorrect item): NORDUM.SHOP covers the costs